Entrepreneur | Founder - AboutFace & BIG CHEESE | Architect of Advanced CX Strategy

PAIGE HARTSFIELD

PAIGE HARTSFIELDPAIGE HARTSFIELDPAIGE HARTSFIELD

PAIGE HARTSFIELD

PAIGE HARTSFIELDPAIGE HARTSFIELDPAIGE HARTSFIELD
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Leading Authority & Early Founder of the Customer Experience Practice.

Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.

Leading Authority & Early Founder of the Customer Experience Practice.

Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.
PURPOSE

WELCOME.

You won't find a Harvard grad filled with McKinsey-like employment. I'm a gritty, Southern girl who bootstrapped her way to 5 successful businesses in 25 years.

Through Advanced Customer Experience Strategy, I've helped over 1,000 organizations differentiate & compete to deliver financial wins.  And, I'm not done yet.

ENGAGEMENTS WITH PROGRESSIVE BRANDS LIKE THESE

FOUNDING VENTURES LIKE THESE

AboutFace

FOUNDER, CEO, RESEARCH LEADER, STRATEGIST

As the Founder & CEO of AboutFace, I've helped identify, research & solve some of the most mind-numbing, persistent problems for organizations of all sizes. 


AboutFace has been ranked #1 and awarded more business awards, in multiple business categories, than any other within the customer experience research space.


Connect about Strategic Roadmaps & Research

Big Cheese

FOUNDER, PRINCIPAL, PRACTICE EXPERT

My role as Founder of Big Cheese has been to modernize the fractional talent model. 


By expanding from the typical 5 fractional roles, engaging diverse talent and broadening usage to enterprise-level organizations, Big Cheese provides fractional talent for CX and many other senior leadership roles.

CONNECT ABOUT WORKING WITH BIG CHEESE

PROGRAMS & SERVICES LIKE THESE

CUSTOMER FORENSIX™

Customer ForensiX™ Accelerators Publicly Launched - 2022

Description

Organizations need a way to adopt customer experience strategy in a way that decreases the cost, complexity, conflict and timeframe of implementation. 


Customer ForensiX provides leaders with an intimate, captivating and high-growth opportunity to solve problems and accurately embed CX. 

Programming

Three levels of accelerators exist to provide support for professionals, wherever their skill or talent level may lie. Some of the topics covered:


  • What to Audit Internally to Assure Sophisticated, Practical and Appropriate Implementation
  • How to Lead CX When No One Knows What It Is
  • Advance Customer Experience Strategy 
  • Top CX Mistakes & How to Avoid Them
  • Create a Strategic Road Map
  • Unlocking the Path to Competitive Differentiation
  • CX Metrics & KPI's
  • Managing through CX Conflict & Resistance
  • Involvement in Annual Strategic Planning & Projecting Budgets

Learn More About Accelerators

  • Types / Levels 
  • Complete Programming
  • Start Dates
  • Cost

LEARN & ENROLL TODAY

SPEAKING ENGAGEMENTS

01. Guest & Academic Lectures



02. Key Notes & Solo Presentations



03. Experiential Workshops & War Gaming




Unfortunately, I cannot deliver un-paid speaking engagements.

REQUEST A SPEAKING ENGAGEMENT KIT

FRACTIONAL CXO SERVICES

Fractional CXO Services Offered Through Big Cheese

Description

Fractional plans to hire Paige Hartsfield for CXO come in 50 hour blocks and may be used in any configuration needed by an organization as long as it is fulfilled within 12 months.

Most Requested Objectives

  • Strategic Planning & Roadmap Creation
  • Readiness & Auditing
  • Governance Structure & Budgeting
  • Research Planning, Oversight & Executive Summation
  • Talent Profiling & Hiring
  • CX Metrics & KPI Development

Exceptions

Hours may not be used for these:

  • Speaking engagements
  • Board reporting & delivery


Limited # of engagements available annually.

SHEDULE AN APPOINTMENT TO DISCUSS FRACTIONAL WORK

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