Entrepreneur | Founder of AboutFace & BIG CHEESE | Leading Customer Experience Expert

PAIGE HARTSFIELD

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PAIGE HARTSFIELD

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Leading Authority & Early Founder of the Customer Experience Practice.

Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.

Leading Authority & Early Founder of the Customer Experience Practice.

Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.Leading Authority & Early Founder of the Customer Experience Practice.
PURPOSE

WELCOME.

You won't find a Harvard grad filled with McKinsey-like employment. I'm a gritty, Southern girl who bootstrapped her way to a successful 25-year business.

Using curiosity & innovation my greatest joy has been forging an early path for organizations to differentiate through customer-centricity.  

And, I'm not done yet...

BIG VENTURES

AboutFace

FOUNDER, CEO, RESEARCH LEADER, STRATEGIST

As the Founder & CEO of AboutFace, I've helped identify, research & solve some of the most mind-numbing, persistent problems for organizations of all sizes. 


AboutFace has been ranked #1 and awarded more business awards, in multiple business categories, than any other within the customer experience research space.


Connect about Strategic Roadmaps & Research

BIG CHEESE

FOUNDER, PRINCIPAL, PRACTICE EXPERT

My role as Founder of Big Cheese has been to modernize the fractional talent model. 


By expanding from the typical 5 fractional roles, engaging diverse talent and broadening usage to enterprise-level organizations, Big Cheese provides fractional talent for CX and many other senior leadership roles.

CONNECT ABOUT WORKING WITH BIG CHEESE

SERVING BRANDS LIKE THESE

Over 1,000 companies like these . . .

SERVICES

01. Customer ForensiX™ Accelerator

Description

Organizations need a way to adopt customer experience strategy in a way that decreases the cost, complexity, conflict and timeframe of implementation. 


Customer ForensiX provides leaders with an intimate, captivating and high-growth opportunity to solve problems and accurately embed CX.

Programming

Three levels of accelerators exist to provide support for professionals, wherever their skill or talent level may lie. Some of the topics covered:


  • What to Audit Internally to Assure Sophisticated, Practical and Appropriate Implementation
  • How to Lead CX When No One Knows What It Is
  • Advance Customer Experience Strategy 
  • Top CX Mistakes & How to Avoid Them
  • Create a Strategic Road Map
  • Unlocking the Path to Competitive Differentiation
  • CX Metrics
  • Managing through CX Conflict & Resistance
  • Involvement in Annual Strategic Planning & Projecting Budgets

LEARN MORE ABOUT ACCELERATORS

  • Types / Levels 
  • Complete Programming
  • Start Dates
  • Cost

LEARN & ENROLL TODAY

02. Speaking Engagements

Guest Lectures

Key Notes & Solo Presentations

Key Notes & Solo Presentations

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

Key Notes & Solo Presentations

Key Notes & Solo Presentations

Key Notes & Solo Presentations

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Experiential Workshops & War Gaming

Experiential Workshops & War Gaming

Experiential Workshops & War Gaming

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Experiential Workshops & War Gaming

Experiential Workshops & War Gaming

Unfortunately, I cannot deliver un-paid speaking engagements. I may, however, consider trade in some cases.

REQUEST A SPEAKING ENGAGEMENT KIT

03. Fractional CXO

Description

Fractional plans to hire Paige Hartsfield for CXO come in 50 hour blocks and may be used in any configuration needed by an organization as long as it is fulfilled within 12 months.

Most Requested Objectives

  • Strategic Planning & Roadmap Creation
  • Governance Structure
  • Research Planning, Oversight & Executive Summation
  • Readiness & Auditing
  • Talent Profiling, KPI management & Cultural Objective Rollouts

Exceptions

Hours may not be used for these:

  • Speaking engagements
  • Board reporting & delivery

SHEDULE AN APPOINTMENT TO DISCUSS FRACTIONAL WORK

Consultations & Relationship Building Time

I'm open to meeting new people . . .

If you have an idea or want to discuss how we could make a difference for one another, let's connect with a 15 minute introduction.

MAKE AN SHORT APPOINTMENT

Copyright © 2022 Paige Hartsfield  |  Professional Expertise & Services - All Rights Reserved. Always.

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