ACCELERATORS

1. How to Lead CX When No One Truly Understands What CX Really Is
2. The Difference between CX, Customer Success and Customer Service
3. CX Roles, Responsibilities, Authority Levels & How to Set Expectations
4. What to Audit Internally to Assure Sophisticated, Practical and Appropriate Implementation
5. The Mistakes Companies Make that Cost $ and Credibility
6. Advance Customer Experience Strategy Model
7. 5 Ways to Impact Revenue through CX
8. Early Goals, Planning & Activities

Best fit for those who need foundational curriculum like those entering the field, those who need to understand early organizational readiness (C-level & Sr. Leaders also), and professionals who need to gain support from leadership:

• Time: 8 weeks
• $3,200

The Right Foundation Accelerator is limited to 8 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value.

1. CX Best Practices Assessment & How to Avoid Mistakes
2. Advanced Customer Experience Strategy Model
3. Managing Your Organization's Priorities
4. CREATE YOUR STRATEGIC ROADMAP
5. Unearthing Loyalty through Customer Driver Studies
6. What Gaining Traction Looks Like & How to Show Impact
7. The Bottleneck of Everything: Tech Teams
8. CX Metrics - When to Use Them & How to Calculate Each
9. Educating & Influencing through Cohesion

Best Fit for We've Ramped Up / Many Problems Exist / Evaluate Where We Are and How to Gain Traction / Reached Plateaus / Needs a Strategic Roadmap

• Time: 9 Weeks
• $4,500

Each accelerator is limited to 7 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain value.

1. Advanced Customer Experience Strategy Model
2. CX Research: Unlocking the Path to Competitive Differentiation 
3. CX Governance & What Traction Looks Like
4. Involvement in Annual Strategic Planning + Projecting Budgets
5. CX Contingency Planning - What to Step Back During a Crisis
6. Everyday Crises in the World of CX Implementation & Managing through Resistance
7. The CXO
8. Create, Modify or Extend a Strategic Road Map (1 year, 3 year or 5 year)

RIGHT SATURATION: 

Expectations Are High / Evaluating Research, Metrics & Results / Connect with Other Advanced Leader to Gain Non-competing Business Ideas & Advice / Build or Modify a Strategic Roadmap

• Time: 8 Weeks
• $5,000

Each accelerator is limited to 7 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain value.