ACCELERATORS

1. Leading CX When No One Truly Understands What It Is
2. The Difference between CX, Customer Success and Customer Service
3. The Unnecessary Mistakes Companies Make that Cost $ & Credibility
4. Identifying Your Organization's CX Maturity
5. Early Goals, Planning & Activities
6. What to Audit, Internally, to Assure Sophisticated, Practical and Appropriate Implementation
7. Using Advanced Customer Experience Strategy for Agility
8. Set Expectations with Leadership on Strategic Planning, CX Roles, Responsibilities, Authority Levels & Budget Projections
9. Creating Your Customer Leadership Playbook
10. The 5 Financial KPI's that Impact Revenue through CX Strategy
11. The Financial Gains, Benefits and Necessary Activities by Department
12. Early Governance Planning
13. Existing Research Review
14. Activation Plan + Certification Delivery

Best fit for those who:

• Need thoughtful planning curriculum & tools
• Are entering the field from marketing or customer success & want to move up or take on CX as a new area
• Are experienced, but who are launching CX with an organization early on or that has experienced mis-steps

QUARTER 1, 2023 

• Timeframe: 7 weeks
• Q1 Starts Dates:
  -Wednesdays, Starting February 15, 2023 from 11:30 AM - 1:30 PM ET
  -Thursdays, February 16, 2023 from 3:00 PM - 5:00 PM ET
• $3,200

The Right Foundation Accelerator is limited to 8 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value. For NOTIFICATIONS ON FUTURE DATES.

1. 1,000 Bite-sized Talks - Communication & Influence Plan
2. Formalizing CX Governance
3. Visual & Vibrant - The Secret to Traction in CX
4. Current State Assessment & Cleaning Up Your Data
5. Advanced Customer Experience Strategy Model
6. Create Your One-page Strategic Roadmap
7. Research, Feedback & Listening Review & Planning
8. Unearthing Loyalty through Key Driver Studies
9. CX Metrics - When to Use Them & How to Calculate Each & How to Ensure Integrity in Results 
10. Frontline Performance & the Last 3%
11. Removing Dissatisfiers & Traffic Managing Pain Points
12. Leverage Plan + Certification Delivery

Best fit for those who:

• Have ramped up and are looking for how to influence others toward organizaitonal change
• Are not yet seeing financial wins for their efforts
• Are stuck removing dissatisfiers and reviewing surveys
• Need to create a strategic roadmap with leadership buy-in
• Need intricate detail on how to improve financial KPI's with CX Strategy

QUARTER 1, 2023 

• Timeframe: 8 weeks
• Starts Dates:
  -March 1, 2023 3:00 PM - 5:00 PM ET
• $4,400

The Right Traction Accelerator is limited to 8 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value. For NOTIFICATIONS ON FUTURE DATES.

1. I've Got 99 Problems... What We Got Wrong
2. Advanced Customer Experience Strategy Model
3. The Customer Journey & Experience Design - SIGNIFICANT...
4. Aligning Design with Training
5. Reduce Churn with The Service Recovery Index & Attributes
6. Segmentation, Research & Personalized Marketing
7. Formal Customer Lifetime Value Plan - 'The Love Quad' 
8. Metrics Auditing, Tracking & Executive Dashboards
9. Involvement in Annual Strategic Planning & Budgets
10. CX Contingency Planning - What to Step Back During a Crisis
11. Board Reporting: Readiness, Accuracy & Gravitas
12. The CXO, CCO & Fractional Execs
13. Saturation Plan + Certification Delivery

Best fit for those who:

• Are experienced (3-5+ years, depending on size of organization) in CX implementation
• Work in complex organizations
• Feel high pressure for bigger and bigger results
• Are involved in planning and using research, metrics & full-loop feedback
• Want to connect with other leaders to solve problems
• Want to move to the CCO or CXO level

QUARTER 1, 2023 

Q1 Starts Dates: 

• Timeframe: 8 weeks
• Starts Dates:
  -March 16, 2023 11:30 AM - 1:30 PM ET
• $5,000

The Right Saturation Accelerator is limited to 7 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value. For NOTIFICATIONS ON FUTURE DATES.