Entrepreneur | Founder - AboutFace & BIG CHEESE | Architect of Advanced CX Strategy

PAIGE HARTSFIELD

PAIGE HARTSFIELDPAIGE HARTSFIELDPAIGE HARTSFIELD

PAIGE HARTSFIELD

PAIGE HARTSFIELDPAIGE HARTSFIELDPAIGE HARTSFIELD
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ACCELERATORS

LEARN. PRACTICE. LEAD. ACCELERTE CUSTOMER CENTRICITY.

What Is Customer ForensiX™?

Customer ForensiX™ applies the science of forensics to engage cohort participants in the collection, examination and analysis of evidence in order to solve customer problems. 


The objective is to scale customer-centric, organizational change so teams achieve big, financial wins, fast. 


COHORTS DESIGNED TO CUT RED TAPE & EMBED CX IN YOUR ORG

PROGRAMMING

Architected to build healthy customer-centric strategy with agile deployment, critical problem solving & support from your peers.


Individual cohorts are explained on this page. To request information on creating a cohort for your organization:

CONNECT ABOUT A COHORT FOR YOUR ORGANIZATION

Sneak Peek Events

SCHEDULE NOW

1/26/2022

Deep Dive on Customer ForensiX Accelerators

3:30 pm

-

4:00 pm

ZOOM

Event Details

1/26/2022

Deep Dive on Customer ForensiX Accelerators

Hosted by Paige Hartsfield, one of the founders of the Customer Experience practice & architect of Advanced Customer Experience Strategy, at...

Event Details

3:30 pm

-

4:00 pm

ZOOM

01. RIGHT FOUNDATION

Programming Objectives

  1. Leading CX When No One Truly Understands What It Is
  2. The Difference between CX, Customer Success and Customer Service
  3. The Unnecessary Mistakes Companies Make that Cost $ & Credibility
  4. Identifying Your Organization's CX Maturity
  5. Early Goals, Planning & Activities
  6. What to Audit, Internally, to Assure Sophisticated, Practical and Appropriate Implementation
  7. Using Advanced Customer Experience Strategy for Agility
  8. Set Expectations with Leadership on Strategic Planning, CX Roles, Responsibilities, Authority Levels & Budget Projections
  9. Creating Your Customer Leadership Playbook
  10. The 5 Financial KPI's that Impact Revenue through CX Strategy
  11. The Financial Gains, Benefits and Necessary Activities by Department
  12. Early Governance Planning
  13. Existing Research Review
  14. Activation Plan + Certification Delivery


Best fit for those who:

  • Need thoughtful planning curriculum & tools
  • Are entering the field from marketing or customer success & want to move up or take on CX as a new area
  • Are experienced, but who are launching CX with an organization early on or that has experienced mis-steps

 

QUARTER 1, 2023 

  • Timeframe: 7 weeks
  • Q1 Starts Dates:
    -Wednesdays, Starting February 15, 2023 from 11:30 AM - 1:30 PM ET
    -Thursdays, February 16, 2023 from 3:00 PM - 5:00 PM ET
  • $3,200


The Right Foundation Accelerator is limited to 8 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value. For NOTIFICATIONS ON FUTURE DATES.

Outcomes

Avoid dramatic mistakes, costing unnecessary delays, credibility & money when starting


Deliverables:

  • Discovery & CX Audit
  • Goal Setting, Activities & Stakeholder Buy-in Guide
  • CX Authority Levels & Reporting
  • Research Budgeting Plan
  • Advanced Customer Experience Strategy Model
  • Customizable Playbook
  • Early Governance Canvas


Certification:

  • CFX Foundation Certification


Value Add: 

  • Monthly Q & A welcome to any cohort graduate for 6 months. 




SECURE YOUR RIGHT FOUNDATION 2023 SEAT TODAY

REVIEW PAYMENT OPTIONS & ENROLL

02. RIGHT TRACTION

Programming Objectives

  1. 1,000 Bite-sized Talks - Communication & Influence Plan
  2. Formalizing CX Governance
  3. Visual & Vibrant - The Secret to Traction in CX
  4. Current State Assessment & Cleaning Up Your Data
  5. Advanced Customer Experience Strategy Model
  6. Create Your One-page Strategic Roadmap
  7. Research, Feedback & Listening Review & Planning
  8. Unearthing Loyalty through Key Driver Studies
  9. CX Metrics - When to Use Them & How to Calculate Each & How to Ensure Integrity in Results 
  10. Frontline Performance & the Last 3%
  11. Removing Dissatisfiers & Traffic Managing Pain Points
  12. Leverage Plan + Certification Delivery


Best fit for those who:

  • Have ramped up and are looking for how to influence others toward organizaitonal change
  • Are not yet seeing financial wins for their efforts
  • Are stuck removing dissatisfiers and reviewing surveys
  • Need to create a strategic roadmap with leadership buy-in
  • Need intricate detail on how to improve financial KPI's with CX Strategy


QUARTER 1, 2023 

  • Timeframe: 8 weeks
  • Starts Dates:
    -March 1, 2023 3:00 PM - 5:00 PM ET
  • $4,400


The Right Traction Accelerator is limited to 8 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value. For NOTIFICATIONS ON FUTURE DATES.

Outcomes

Gain inluence, create your strategic roadmap, start research programs & show dramatic results


Deliverables:

  • Communication Plan
  • Current State Assessment
  • Advanced Customer Experience Strategy Model
  • Loyalty Driver Study Canvas
  • Strategic Roadmap
  • CX Metrics Calculator


Certification:

  • CFX Traction Certification


Value Add: 

  • Monthly Q & A welcome to any cohort graduate for 6 months. 

SECURE YOUR RIGHT TRACTION 2023 SEAT TODAY

REVIEW PAYMENT OPTIONS & ENROLL

03. RIGHT SATURATION

Programming Objectives

  1. I've Got 99 Problems... What We Got Wrong
  2. Advanced Customer Experience Strategy Model
  3. The Customer Journey & Experience Design - SIGNIFICANT...
  4. Aligning Design with Training
  5. Reduce Churn with The Service Recovery Index & Attributes
  6. Segmentation, Research & Personalized Marketing
  7. Formal Customer Lifetime Value Plan - 'The Love Quad' 
  8. Metrics Auditing, Tracking & Executive Dashboards
  9. Involvement in Annual Strategic Planning & Budgets
  10. CX Contingency Planning - What to Step Back During a Crisis
  11. Board Reporting: Readiness, Accuracy & Gravitas
  12. The CXO, CCO & Fractional Execs
  13. Saturation Plan + Certification Delivery


Best fit for those who:

  • Are experienced (3-5+ years, depending on size of organization) in CX implementation
  • Work in complex organizations
  • Feel high pressure for bigger and bigger results
  • Are involved in planning and using research, metrics & full-loop feedback
  • Want to connect with other leaders to solve problems
  • Want to move to the CCO or CXO level


QUARTER 1, 2023 

Q1 Starts Dates: 

  • Timeframe: 8 weeks
  • Starts Dates:
    -March 16, 2023 11:30 AM - 1:30 PM ET
  • $5,000


The Right Saturation Accelerator is limited to 7 seats, creating an intimate, safe atmosphere, with time for each participant to share and gain maximum value. For NOTIFICATIONS ON FUTURE DATES.

Outcomes

Create long-term competitive differentiation and organizational endurance because "It is in our DNA".


Deliverables:

  • Advanced Customer Experience Strategy Model
  • Align & Design
  • Service Recovery Index
  • Service Recovery Plan
  • The Love Quad (CLV)
  • CX Contingency Canvas
  • The C-Level Report (CCO / CXO)


Certification:

  • CFX Saturation Certification


Value Add: 

  • Monthly Q & A welcome to any cohort graduate for 6 months. 

SECURE YOUR RIGHT SATURATION 2023 SEAT TODAY

REVIEW PAYMENT OPTIONS & ENROLL

GET YOUR CERTIFICATION WITH THESE PAYMENT OPTIONS

Easy Activation, Easy Pay.

All three accelerators may be purchased within the Master of Customer Experience Certification, which have multiple payment options. For single accelerator / certifications, there is one payment offered.


No additional fees are charged for credit cards.

Not Sure Which Accelerator Is Right for You?

Take the Qualification & You Will Know in 7 Minutes

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